About..

About Me

I am an Operations & Project Manager with over 10 years of experience in tourism, hospitality, and e-commerce.

Important Details

A professional with 10+ years of experience in tourism, operations, and e-commerce.

Throughout my career, I have managed operational processes, enhanced customer satisfaction,
And built strong supplier relations across different industries.

Passionate about technology and software, I enjoy working with computers and exploring digital solutions.
My diverse background allows me to bridge the gap between tourism, e-commerce, and operations,
while leveraging problem-solving skills to contribute to organizational growth.

My Skills

Throughout my career, I have managed complex operations, improved customer satisfaction, and developed strong relationships with suppliers and clients. In addition to my professional background in tourism and e-commerce, I have always been passionate about technology and software, which helps me bring digital solutions into the businesses I work with.

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Operations Management
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Tourism & Hospitality
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E-Commerce Solutions
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Supplier & Client Relations
%
Technology & Software Enthusiasm

Experience

October 2025 – Present

ITEM Turkey

Travel Manager (Project Manager)

Career Journey Initiated

August 2024 – August 2025

ODS Turkey

Operation Manager

Managed group & FIT operations across Turkey
Negotiated supplier contracts and ensured cost efficiency
Coordinated logistics and supervised operations teams
Resolved operational challenges to maintain client satisfaction

January 2022 – July 2024

Tura Turizm

Regional Manager

Managed luxury segment accounts and client relationships
Developed and executed growth strategies and new projects
Supervised operations and coached team members
Introduced online survey and OTA system projects

June 2021 – December 2021

BiggLoyalty / Sanalmagaza

Project Manager

Managed e-commerce clients’ order processes and loyalty projects
Coordinated 10 loyalty projects for major brands simultaneously
Prepared reports, sales presentations, and catalogs
Oversaw promotional product and software sales

November 2019 – August 2020

Tura Turizm

Cruise Incoming Operation Manager

Recruited, trained, and managed operations teams
Negotiated contracts with suppliers and prepared tour programs
Handled claims and operational issues under strict timelines
Oversaw purchasing and inventory management

May 2017 – May 2019

Metglobal / Hotelspro

Customer Support Supervisor

Supervised 7–12 employees in customer service
Developed and managed new projects to optimize processes and increase profitability
Handled escalated customer issues and team performance reviews
Trained and onboarded new staff
Improved service quality and client satisfaction

November 2014 – May 2017

Metglobal / Hotelspro

Customer Support Senior Specialist

Provided client and partner support via phone, email, and CRM
Analyzed and resolved booking issues
Coordinated with internal departments to resolve disputes

January 2011 – January 2014

Iksir Group

Customer Consultant / Supervisor

Recruited and supervised part-time staff for exhibitions
Coordinated travel agency and fairground operations

April 2010 – August 2013

Tura Turizm

Incoming Department

Assisted cruise and private guests during transfers and trips
Managed on-site guest relations and problem resolution
Sold audio guides at Hagia Sophia Museum

June 2007 – October 2009

Voli Centro
(formerly İhlas Turizm)

Ticketing & Booking Staff

Sold flight tickets via Amadeus and Troya systems
Arranged bookings for business travelers through OTA

Experience

October 2025 – Present

ITEM Travel

Travel Manager (Project Manager)
  • Career Journey Initiated

August 2024 – August 2025

ODS Turkey

Operation Manager
  • Managed group & FIT operations across Turkey
  • Negotiated supplier contracts and ensured cost efficiency
  • Coordinated logistics and supervised operations teams
  • Resolved operational challenges to maintain client satisfaction

January 2022 – July 2024

Tura Turizm

Regional Manager
  • Managed luxury segment accounts and client relationships
  • Developed and executed growth strategies and new projects
  • Supervised operations and coached team members
  • Introduced online survey and OTA system projects
  • Internal online operation system

June 2021 – December 2021

BiggLoyalty / Sanalmagaza

Project Manager
  • Managed e-commerce clients’ order processes and loyalty projects
  • Coordinated 10 loyalty projects for major brands simultaneously
  • Prepared reports, sales presentations, and catalogs
  • Oversaw promotional product and software sales

November 2019 – August 2020

Tura Turizm

Cruise Incoming Operation Manager
  • Recruited, trained, and managed operations teams
  • Negotiated contracts with suppliers and prepared tour programs
  • Handled claims and operational issues under strict timelines
  • Oversaw purchasing and inventory management

May 2017 – May 2019

Metglobal / Hotelspro

Customer Support Supervisor
  • Supervised 7–12 employees in customer service
  • Developed and managed new projects to optimize processes and increase profitability
  • Handled escalated customer issues and team performance reviews
  • Trained and onboarded new staff
  • Improved service quality and client satisfaction

November 2014 – May 2017

Metglobal / Hotelspro

Customer Support Senior Specialist
  • Provided client and partner support via phone, email, and CRM
  • Analyzed and resolved booking issues
  • Coordinated with internal departments to resolve disputes

January 2011 – January 2014

Iksir Group

Customer Consultant / Supervisor
  • Recruited and supervised part-time staff for exhibitions
  • Coordinated travel agency and fairground operations

April 2010 – August 2013

Tura Turizm

Incoming Department
  • Assisted cruise and private guests during transfers and trips
  • Managed on-site guest relations and problem resolution
  • Sold audio guides at Hagia Sophia Museum

June 2007 – October 2009

Voli Centro
(formerly İhlas Turizm)

Ticketing & Booking Staff
  • Sold flight tickets via Amadeus and Troya systems
  • Arranged bookings for business travelers through OTA

Education

October 2015 – January 2020

Anadolu University

School of Business Administration

Accommodation Management

October 2011 – June 2015

Marmara University

Vocational School of Social Sciences

Tourism Guiding

October 2006 – April 2011

Mehmet İhsan Mermerci Anatolian Tourism & Hotel Management Vocational High School

Travel Agency & Tour Operation Management

Tourism, Hospitality, Travel Agency Management, Tour Management, Housekeeping and Accommodation

Contact

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